Refunds

Digital purchases

Updated September 13, 2026. Earlier purchases keep the refund terms offered when you bought them.

Good in Hand sells digital downloads. We do not ship physical products.

Once we deliver access to your files, we do not offer refunds or exchanges for a change of mind.

This includes buying the wrong product, changing your plans, or no longer needing the files.

The exceptions below and your legal rights still apply.

Before buying, check the product description, previews, file formats, and software requirements.

If a file is missing, damaged, inaccessible, or materially different from its description, email help@goodinhand.com.

Include your order number, purchase email, and a description of the problem.

If available, attach a screenshot of the error.

We will help you access the files or provide a corrected file.

If we cannot resolve the problem within a reasonable time, we will arrange an appropriate refund.

We will refund a confirmed duplicate charge for the same purchase.

These steps do not limit any right to an immediate refund or another remedy under applicable law.

Good in Hand handles refund requests. Stripe processes approved refunds.

Approved refunds return to the original payment method.

Your bank or payment provider determines when the refund appears.

A full refund ends access to new downloads for that purchase.

A partial refund does not end download access.

This policy does not limit your rights under applicable consumer law, including rights concerning faulty or incorrectly described digital content.

Any legal right to cancel remains unless the requirements for ending that right have been met.

If you bought under our previous policy, you can request one refund within 14 days of purchase.

After 14 days, that policy offers a refund if the files will not open.

Your legal rights still apply.